Terms of Use
Last updated: December 15, 2024. These Terms of Use constitute a legally binding agreement between you and our online gaming platform operating under Canadian jurisdiction. By accessing, registering, or using our services, you acknowledge that you have read, understood, and agree to be bound by these terms and all applicable laws governing online gaming activities in Canada.
Acceptance and Eligibility
By creating an account or using our services, you represent and warrant that you meet all eligibility requirements under Canadian federal and provincial laws. You must be at least nineteen years of age in British Columbia, New Brunswick, Newfoundland and Labrador, Northwest Territories, Nova Scotia, Nunavut, Ontario, Prince Edward Island, Saskatchewan, and Yukon, or eighteen years of age in Alberta, Manitoba, and Quebec. You further confirm that you are not residing in any jurisdiction where online gaming is prohibited or restricted.
- You possess the legal capacity to enter into binding agreements
- You are not excluded from any gaming activities by any Canadian regulatory authority
- You have not previously been suspended or banned from our platform
- All information provided during registration is accurate and complete
- You will immediately notify us of any changes to your personal information
Account Registration and Verification
Account creation requires submission of accurate personal information including full legal name, date of birth, residential address, and valid contact details. We reserve the right to verify your identity at any time through documentation requests. Acceptable verification documents include government-issued photo identification, utility bills, bank statements, or other documents deemed appropriate under Canadian anti-money laundering regulations.
Each individual may maintain only one active account. Creating multiple accounts, whether intentionally or unintentionally, constitutes a material breach of these terms and may result in immediate account suspension and forfeiture of funds. Account sharing, lending, or transferring to third parties is strictly prohibited and will result in permanent account closure.
Gaming Services and Software
Our platform provides access to various forms of online entertainment including slot machines, table games, live dealer experiences, and specialty gaming options. All games utilize certified random number generators and are regularly audited for fairness by independent testing laboratories approved by Canadian gaming authorities. Game outcomes are determined solely by chance and mathematical algorithms, with no manipulation or predetermined results.
Software availability may vary based on your location, device compatibility, and technical requirements. We do not guarantee uninterrupted service and reserve the right to modify, suspend, or discontinue any games or features without prior notice. Technical malfunctions, software errors, or communication failures void all affected gaming sessions and associated payouts.
Financial Transactions and Payment Processing
All financial transactions are processed in Canadian dollars unless otherwise specified. We accept various payment methods including major credit cards, electronic fund transfers, prepaid cards, and digital payment solutions commonly used within Canada. Processing times vary by method and may be subject to additional verification requirements or security checks.
| Transaction Type | Processing Time | Minimum Amount | Maximum Amount |
|---|---|---|---|
| Credit Card Deposits | Instant | $10 CAD | $5,000 CAD |
| Electronic Transfers | 1-3 Business Days | $25 CAD | $10,000 CAD |
| Withdrawals | 2-5 Business Days | $20 CAD | $2,500 CAD |
| Digital Wallets | Instant – 24 Hours | $15 CAD | $3,000 CAD |
Withdrawal requests are subject to identity verification and may require additional documentation. We reserve the right to request proof of payment method ownership and source of funds in accordance with Canadian anti-money laundering legislation. Transaction fees may apply depending on the selected payment method and are clearly disclosed before completion.
Bonuses and Promotional Offers
Promotional offers including welcome bonuses, loyalty rewards, free spins, and cashback programs are subject to specific terms and conditions detailed in each promotion. Bonus funds are separate from real money deposits and carry wagering requirements that must be fulfilled before withdrawal. Failure to meet wagering requirements within the specified timeframe results in bonus forfeiture.
- Bonus abuse or systematic exploitation of promotional offers is prohibited
- Promotional terms supersede general terms where conflicts arise
- We reserve the right to modify or cancel promotions at any time
- Certain games may contribute differently toward wagering requirements
- Maximum bet limits apply when playing with bonus funds
Responsible Gaming and Player Protection
We are committed to promoting responsible gaming practices and providing tools to help players maintain control over their gaming activities. Self-exclusion options are available for periods ranging from twenty-four hours to permanent exclusion. During self-exclusion periods, account access is completely restricted, and no marketing communications are sent.
Deposit limits, session time limits, and loss limits can be set through your account dashboard. Limit increases are subject to a cooling-off period, while decreases take effect immediately. We also provide links to professional gambling support organizations including the Canadian Problem Gambling Prevention Institute and provincial helplines.
Prohibited Activities and Account Restrictions
The following activities constitute serious violations of these terms and may result in immediate account suspension, balance confiscation, and permanent exclusion from our services. We employ sophisticated fraud detection systems and work closely with regulatory authorities to identify and prevent prohibited activities.
- Using automated software, bots, or any artificial intelligence systems
- Colluding with other players or sharing strategic information
- Attempting to manipulate or exploit software vulnerabilities
- Engaging in money laundering or other illegal financial activities
- Providing false information or documentation during verification
- Accessing services from restricted jurisdictions using VPNs or proxies
Privacy and Data Protection
Personal information collection, use, and storage comply with Canadian privacy legislation including the Personal Information Protection and Electronic Documents Act. We implement industry-standard encryption and security measures to protect your data from unauthorized access, alteration, or disclosure. Information sharing is limited to essential service providers, payment processors, and regulatory authorities as required by law.
Account information is retained for the duration of your relationship with us and for seven years following account closure as required by Canadian record-keeping regulations. You have the right to request access to your personal information, request corrections, or file complaints with appropriate privacy commissioners.
Intellectual Property Rights
All software, games, graphics, logos, text, and other content available through our platform are protected by Canadian and international copyright, trademark, and intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use our services for personal entertainment purposes only.
Reproduction, distribution, modification, or commercial use of any proprietary content without express written permission is strictly prohibited. Game rules, paytables, and mathematical models are proprietary information and may not be reverse-engineered or replicated.
Dispute Resolution and Complaints
We maintain a comprehensive complaints procedure designed to resolve disputes fairly and efficiently. Initial complaints should be submitted through our customer support channels with detailed information about the issue. We aim to acknowledge complaints within twenty-four hours and provide resolution within five business days.
Unresolved disputes may be escalated to independent mediation services or appropriate gaming authorities. For residents of certain provinces, binding arbitration may be required before pursuing legal action. Class action lawsuits are waived except where prohibited by applicable law.
Limitation of Liability
Our liability is limited to the maximum extent permitted under Canadian law. We are not responsible for indirect, incidental, or consequential damages arising from service use, technical malfunctions, or third-party actions. Maximum liability for any claim is limited to the amount of funds held in your account at the time of the incident.
Force majeure events including natural disasters, government actions, network failures, or other circumstances beyond our reasonable control may temporarily disrupt services without liability. We maintain reasonable backup systems and disaster recovery procedures but cannot guarantee continuous availability.
Modifications and Termination
These terms may be updated periodically to reflect changes in applicable law, regulatory requirements, or business practices. Material changes will be communicated through email notification or prominent website notices at least thirty days before implementation. Continued use of our services following notification constitutes acceptance of modified terms.
We reserve the right to terminate accounts or discontinue services at any time with reasonable notice. Upon termination, outstanding balances will be returned following completion of any pending investigations or regulatory requirements. These terms survive account closure regarding matters occurring during the active relationship.